Blantyre, Malawi, Africa
For our clients
For Our clients
Project
Scaling Customer Support
Client
Rojoli Services
Status
completed
Project Overview
Summary
Transforming Customer Support Efficiency with Managed Support Engineers
Client Challenge:
Rojoli Services, a rapidly growing Managed Services Provider in Atlanta, faced a significant challenge: managing increased customer support demands. Their in-house resources were overstretched, resulting in slow response times and declining customer satisfaction.
Results
The Rojoli-Werkix partnership yielded remarkable results:20% Reduction in Response Times, 30% Increase in Customer Satisfaction 25% Cost Reduction, Scalability: Managed engineers handled varying support demands seamlessly.Added Value: Development of KPIs and training in essential management tools.
Solution:
To tackle these challenges, Rojoli Services partnered with Werkix to outsource part of their customer support. Werkix provided a managed support engineer solution that included:
